Frequently Asked Questions
Table of contents
Auction-Related Questions
Shipping-Related Questions
Payment-Related Questions
Item-Related Questions
How do I register to bid?
You can register to bid easily by clicking [link to registration page].
Where can I find a list of all upcoming auctions?
A complete schedule of all upcoming auctions can be found [here].
What does Hammer Price mean?
The hammer price is the final bid accepted by the auctioneer. It is the winning bid amount, excluding the buyer's premium and any applicable taxes.
What is a Buyer’s Premium?
The buyer's premium is an additional fee added to the hammer price to cover auction house services. Our premium ranges from 20-25% of the hammer price, depending on the final hammer value and auction type. This will be clearly stated within the auction description.
What are Estimates?
Lot estimates provide an estimated value range based on comparable sales. These estimates are for guidance only and do not guarantee final sale prices or actual value.
Are there Reserves on items?
Yes, unless an auction catalog is explicitly listed as a “No Reserve” auction, many items may have a hidden reserve price. This is the minimum price the auctioneer will accept as the final winning bid.
Can I submit an Absentee Bid?
Yes, absentee bids allow you to set the highest price you are willing to pay, excluding the buyer’s premium and applicable sales tax. You can submit an absentee bid anytime during the auction preview phase before the auction goes live. You do not need to be present during the live auction.
Can I submit a Telephone Bid?
We do not accept telephone bids. Please use our absentee bidding system or contact our concierge sales team for out-of-auction purchases.
How will I know if I won an item?
Successful bidders will receive an email confirmation and invoice within 24 hours of the auction's close, including payment instructions.
Can I cancel a winning bid?
No, all bids are binding contracts. Please bid responsibly. Refer to our Shipping, Payment & Auction Policies and our Terms of Sale.
Can I purchase an item after the auction ends?
Unsold items may be available for post-auction purchase. Contact us promptly, as prices may be negotiable, or items may be offered at a "buy it now" price.
Why are items sometimes listed multiple times?
Auction catalogs are built 2-3 weeks in advance. To maximize sales potential, items may be listed in multiple auctions. If an item sells in an earlier auction, it will be removed from subsequent auctions at least 24 hours before they go live.
Do you charge for shipping?
Domestic shipping is free, except for items with specific disclaimers or larger items (furniture, rugs, art, collectibles, etc.). Shipping to Alaska, Hawaii, Puerto Rico, and international destinations incurs shipping and insurance charges.
Do you ship internationally?
Yes, international shipping is available with applicable shipping and insurance fees. Furniture, art, home goods, large, overweight, or bulky items must be shipped through a designated U.S.-based freight forwarder of your choosing.
How are international customs fees, duties, and tariffs handled?
For international shipments over [$1,000], a deposit for customs fees and duties is required before shipping. This deposit is refunded upon confirmation of delivery and payment of fees by the recipient. Since duties vary by country, we provide approximate quotes upon request.
Do I arrange my own shipping?
Our in-house logistics team coordinates shipping through selected carriers of our choosing. Specialized shipping may be required for fragile, oversized, or high-value items.
What shipping carriers do you use?
We use USPS, UPS, FedEx, and DHL.
How long does shipping take?
Most items ship within 1-3 weeks. Furniture, bespoke jewelry, home goods, art, and rugs may take up to 8 weeks.
Will I receive tracking information?
Yes, tracking details will be emailed once your item(s) ship.
Can I change my shipping address?
For credit card or PayPal payments, we must ship to the invoice address. For alternate addresses, payment must be made via bank wire transfer.
Can I pick up my item?
Pickup is available for most items by appointment at our NYC Fulfillment Center. However, furniture, art, home goods, and oversized items cannot be picked up. To schedule an appointment, please email support@bidhaus.com.
Can someone else collect my item?
Yes, but we require a written release. Request a Shipping Release Form via email at shipping@bidhaus.com.
What happens if my item is returned to Bidhaus?
We will contact you for reshipment arrangements. Reshipping costs will be your responsibility.
Do you ship to PO Boxes?
Yes, but high-value items may require a physical address along with an adult signature.
When is payment due?
Payment is due within 48 hours of the auction's close.
What payment methods are accepted?
We accept AMEX, Visa, Mastercard, PayPal, bank wire transfers, and certified bank checks. Wire instructions are included on your invoice.
Are there credit card processing fees?
Yes, credit card and PayPal payments on the LiveAuctioneers platform incur a processing fee. Payments via bank wire transfer or certified bank checks do not.
Do you accept ACH?
No, we only accept bank wire transfers.
Will my card be auto-charged?
Yes, your card will be automatically charged upon invoice issuance through the platform's Autopay feature for items won in the auction.
What happens if I don’t pay my invoice?
Failure to pay is a breach of contract and may result in collections, legal action, and banning from future auctions.
Can I cancel my purchase?
Cancellations are not allowed. However, we may offer a Store Credit or charge a flat Restocking Fee.
How long is Store Credit valid?
Store Credits are valid for one year from the emailed date of issuance.
How do I use Store Credit?
Store Credit can be used for Out Of Auction Purchases (OOAP). Please contact sales@bidhaus.com to use your Store Credit.
Do you charge Sales Tax?
Yes, in states where applicable.
Can I use a resale certificate?
Yes, email your resale certificate to billing@bidhaus.com before bidding for approval.
Are international duties and tariffs charged?
Yes, buyers are responsible for any applicable import duties and tariffs.
What happens if I only partially pay my invoice?
Partial payments will result in collections actions. If an invoice remains unpaid for 90 days, the item may be forfeited.
Can I return an item?
Returns are typically not allowed. However, if an item differs from its description, a return request must be emailed within 3 days of receipt.
What does “As Is” mean?
Items are sold in their current condition, with all disclosed imperfections.
Can I consign items?
We accept consignments primarily from established companies. Individual consignments are considered on a case-by-case basis. Email consign@bidhaus.com with item details and images.
Are items authentic?
All items are backed by our authenticity guarantee. We use rigorous quality control checks coupled with various AI verification methods.
Do items come with certificates?
If an item includes a Certificate of Authenticity (COA), it will be noted in the listing. Luxury handbags can be certified by Entrupy for an additional fee.
Are diamonds GIA or IGI certified?
If applicable, certifications are included and noted in the listing.
Are the diamonds lab-grown or natural?
Both natural and lab-grown diamonds are offered for sale. Our listings clearly indicate which.
Can jewelry be resized?
All fine and bespoke jewelry can be resized; signed (branded) pieces usually cannot. Contact support@bidhaus.com for any inquiries.
What was the year of production?
If available, the year of production will be listed in the lot description.
What are the dimensions?
Dimensions are typically included in the item description. If they are not, please email support@bidhaus.com for assistance, and we’ll be happy to provide the details.
Table of contents
Auction-Related Questions
How do I register to bid?
You can register to bid easily by clicking [link to registration page].
Where can I find a list of all upcoming auctions?
A complete schedule of all upcoming auctions can be found [here].
What does Hammer Price mean?
The hammer price is the final bid accepted by the auctioneer. It is the winning bid amount, excluding the buyer's premium and any applicable taxes.
What is a Buyer’s Premium?
The buyer's premium is an additional fee added to the hammer price to cover auction house services. Our premium ranges from 20-25% of the hammer price, depending on the final hammer value and auction type. This will be clearly stated within the auction description.
What are Estimates?
Lot estimates provide an estimated value range based on comparable sales. These estimates are for guidance only and do not guarantee final sale prices or actual value.
Are there Reserves on items?
Yes, unless an auction catalog is explicitly listed as a “No Reserve” auction, many items may have a hidden reserve price. This is the minimum price the auctioneer will accept as the final winning bid.
Can I submit an Absentee Bid?
Yes, absentee bids allow you to set the highest price you are willing to pay, excluding the buyer’s premium and applicable sales tax. You can submit an absentee bid anytime during the auction preview phase before the auction goes live. You do not need to be present during the live auction.
Can I submit a Telephone Bid?
We do not accept telephone bids. Please use our absentee bidding system or contact our concierge sales team for out-of-auction purchases.
How will I know if I won an item?
Successful bidders will receive an email confirmation and invoice within 24 hours of the auction's close, including payment instructions.
Can I cancel a winning bid?
No, all bids are binding contracts. Please bid responsibly. Refer to our Shipping, Payment & Auction Policies and our Terms of Sale.
Can I purchase an item after the auction ends?
Unsold items may be available for post-auction purchase. Contact us promptly, as prices may be negotiable, or items may be offered at a "buy it now" price.
Why are items sometimes listed multiple times?
Auction catalogs are built 2-3 weeks in advance. To maximize sales potential, items may be listed in multiple auctions. If an item sells in an earlier auction, it will be removed from subsequent auctions at least 24 hours before they go live.
Shipping-Related Questions
Do you charge for shipping?
Domestic shipping is free, except for items with specific disclaimers or larger items (furniture, rugs, art, collectibles, etc.). Shipping to Alaska, Hawaii, Puerto Rico, and international destinations incurs shipping and insurance charges.
Do you ship internationally?
Yes, international shipping is available with applicable shipping and insurance fees. Furniture, art, home goods, large, overweight, or bulky items must be shipped through a designated U.S.-based freight forwarder of your choosing.
How are international customs fees, duties, and tariffs handled?
For international shipments over [$1,000], a deposit for customs fees and duties is required before shipping. This deposit is refunded upon confirmation of delivery and payment of fees by the recipient. Since duties vary by country, we provide approximate quotes upon request.
Do I arrange my own shipping?
Our in-house logistics team coordinates shipping through selected carriers of our choosing. Specialized shipping may be required for fragile, oversized, or high-value items.
What shipping carriers do you use?
We use USPS, UPS, FedEx, and DHL.
How long does shipping take?
Most items ship within 1-3 weeks. Furniture, bespoke jewelry, home goods, art, and rugs may take up to 8 weeks.
Will I receive tracking information?
Yes, tracking details will be emailed once your item(s) ship.
Can I change my shipping address?
For credit card or PayPal payments, we must ship to the invoice address. For alternate addresses, payment must be made via bank wire transfer.
Can I pick up my item?
Pickup is available for most items by appointment at our NYC Fulfillment Center. However, furniture, art, home goods, and oversized items cannot be picked up. To schedule an appointment, please email support@bidhaus.com.
Can someone else collect my item?
Yes, but we require a written release. Request a Shipping Release Form via email at shipping@bidhaus.com.
What happens if my item is returned to Bidhaus?
We will contact you for reshipment arrangements. Reshipping costs will be your responsibility.
Do you ship to PO Boxes?
Yes, but high-value items may require a physical address along with an adult signature.
Payment-Related Questions
When is payment due?
Payment is due within 48 hours of the auction's close.
What payment methods are accepted?
We accept AMEX, Visa, Mastercard, PayPal, bank wire transfers, and certified bank checks. Wire instructions are included on your invoice.
Are there credit card processing fees?
Yes, credit card and PayPal payments on the LiveAuctioneers platform incur a processing fee. Payments via bank wire transfer or certified bank checks do not.
Do you accept ACH?
No, we only accept bank wire transfers.
Will my card be auto-charged?
Yes, your card will be automatically charged upon invoice issuance through the platform's Autopay feature for items won in the auction.
What happens if I don’t pay my invoice?
Failure to pay is a breach of contract and may result in collections, legal action, and banning from future auctions.
Can I cancel my purchase?
Cancellations are not allowed. However, we may offer a Store Credit or charge a flat Restocking Fee.
How long is Store Credit valid?
Store Credits are valid for one year from the emailed date of issuance.
How do I use Store Credit?
Store Credit can be used for Out Of Auction Purchases (OOAP). Please contact sales@bidhaus.com to use your Store Credit.
Do you charge Sales Tax?
Yes, in states where applicable.
Can I use a resale certificate?
Yes, email your resale certificate to billing@bidhaus.com before bidding for approval.
Are international duties and tariffs charged?
Yes, buyers are responsible for any applicable import duties and tariffs.
What happens if I only partially pay my invoice?
Partial payments will result in collections actions. If an invoice remains unpaid for 90 days, the item may be forfeited.
Item-Related Questions
Can I return an item?
Returns are typically not allowed. However, if an item differs from its description, a return request must be emailed within 3 days of receipt.
What does “As Is” mean?
Items are sold in their current condition, with all disclosed imperfections.
Can I consign items?
We accept consignments primarily from established companies. Individual consignments are considered on a case-by-case basis. Email consign@bidhaus.com with item details and images.
Are items authentic?
All items are backed by our authenticity guarantee. We use rigorous quality control checks coupled with various AI verification methods.
Do items come with certificates?
If an item includes a Certificate of Authenticity (COA), it will be noted in the listing. Luxury handbags can be certified by Entrupy for an additional fee.
Are diamonds GIA or IGI certified?
If applicable, certifications are included and noted in the listing.
Are the diamonds lab-grown or natural?
Both natural and lab-grown diamonds are offered for sale. Our listings clearly indicate which.
Can jewelry be resized?
All fine and bespoke jewelry can be resized; signed (branded) pieces usually cannot. Contact support@bidhaus.com for any inquiries.
What was the year of production?
If available, the year of production will be listed in the lot description.
What are the dimensions?
Dimensions are typically included in the item description. If they are not, please email support@bidhaus.com for assistance, and we’ll be happy to provide the details.
Still need help?
Click on the blue round button at the bottom right corner of this page. You can also email our support team at Info@bidhaus.com
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